Well, let me get on my soapbox. Yesterday Karen made an order on the Kohls website. They had a free shipping promotion for orders over $75 and her order came to over $80 so we expected to see free shipping when we got to the checkout. Well, there was none of the sort and try as we might by reading all the fine print we couldn’t understand why. I told her there must be some sort of glitch in their shopping cart system and suggested that she either call or email them and report it and get it straightened out after she made her order and before she paid off the balance.
So this morning she gets an email from them explaining that they applied all sorts of smoke and mirror credits to her order and the actual “amount” is under the $75 free shipping limit so she didn’t qualify for it. Her credit card will be charged for the over $80 amount so what in the hell are they talking about? When it says that there is free shipping for orders over $75 and your order comes to over $80, then it’s a no brainer, isn’t it? Like I said, we had gone through their checkout and ordering process looking to see where the loophole was if it existed and we couldn’t find it.
Now I buy quite a bit of stuff online and if I ever had this happen to me, the company in question and I would be permanently parting ways. A big company like Kohls should not be practicing these bait and switch tactics and it says something about their integrity. No matter what Karen ends up doing about this, I refuse to do business with a company using these very questionable business practices.
Kohls, YOU SUCK!!!
